Holesalemart Customer Support
- Introduction :
At Holesalemart, we are committed to providing efficient and
responsive customer support through our Ticketing system. This policy outlines
our approach to ensure that customer inquiries are addressed promptly and
- How to Submit a Ticket :
- Logging into your account on
our website => Go to Dashboard select the "Support Ticket" Option and Access the
online ticket submission form.
- Upon submission,
you will receive an automatic unique Ticket ID. This number serves as your
reference and allows you to track the status of your inquiry.
- Response Times :
We are committed to addressing your inquiries promptly. Our
response times are as follows:
- Initial Response: Within 72
hours during regular business hours (10 am to 5 pm, Monday to Friday ).
- Resolution Time: We strive to
resolve issues within 10 Days. However, the complexity of the issue may
affect this time frame.
- Ticket Updates:
As your ticket progresses, you will receive email updates on its
status. These updates may include:
- Confirmation of receipt.
- Assignment to a support
- Requests for additional
- Progress updates.
- Resolution and closure.
- Tracking and Communication :
You can track the progress of your ticket by logging into your
account on our website or using the unique ticket number provided in the
- Privacy and Security:
Your privacy and security are important to us. Please refer to our
in the ticketing system.
- Feedback and Improvement:
We value your feedback. If you have suggestions or comments
regarding our ticketing system and customer support, please let us know. We
continually strive to improve our services based on customer input.
- Commitment to Quality :
We are dedicated to providing exceptional customer support through
our ticketing system and are continually improving our processes and training
to ensure you receive the best service possible.
- Contact Us :
- In the Event of an Emergency Pandemic in the Country:
- Our customer support team
remains committed to serving our customers.
- Response times may be
affected due to operational challenges or may also be closed for a few
days. We will communicate any changes in response times or service
availability through our website and email communications.
- Our priority will be to
ensure the health and safety of our staff, and we may adjust our working
arrangements to comply with government directives.
- Please understand that while
we will make every effort to provide support, the situation may impact the
timeliness of our responses.
- Changes to Policy :
This policy may be updated from time to time to reflect changes in
our customer support processes. Please review it periodically for any changes.